Frequently Asked Questions

1. General Inquiries

To connect with a celebrity through TuneDesk, you need to create a fan account. Once registered, you can submit questions, request autographs, inquire about events, or send messages that the celebrity’s management team will handle on their behalf.

2. Account Management

 If you forget your password, go to the TuneDesk login page and click on "Forgot Password." Enter your registered email address, and we will send you a link to reset your password.

Yes, you can update your profile information by logging into your TuneDesk account and navigating to the "Profile" section. Here, you can change your name, email address, and other personal details.

3. Submitting Requests and Messages

Fans can use TuneDesk to request autographs, ask questions, inquire about event participation, send fan mail, and request information about upcoming tours or public appearances.

Once you submit a request, you will receive a confirmation message on your TuneDesk dashboard. You can also check the status of your request in the "My Requests" section to see if it has been received and is being processed.

4. Events and Appointments

TuneDesk will send notifications about upcoming events or public appearances through email and in-app notifications. Make sure your notification settings are enabled to receive the latest updates.

Yes, you can opt-in for event reminders. TuneDesk will send you reminders via email or notifications within the app, ensuring you don’t miss any important events.

5. Technical Support and Troubleshooting

To reach TuneDesk support, log in to your account and go to the "Help" section. Use the "Contact Support" form to send us a message about your issue. Our support team will respond as soon as possible.

 If you do not receive a verification or password reset email, please check your spam or junk folder. If the email is still not found, try resending the request or contact TuneDesk support for further assistance.

6. Privacy and Security

Yes, your requests and messages are only visible to the celebrity’s management team and are handled confidentially. You can trust that your communication is private and secure.

If you suspect unauthorized access to your account, change your password immediately and enable two-factor authentication. Contact TuneDesk support to report the issue and secure your account.

7. Feedback and Suggestions

Yes, we welcome suggestions for new features or improvements. Use the feedback form to share your ideas, and our team will review them for future updates.

Still no luck? we can help!

Submit a ticket and we’ll get back to you as soon as possible.

Support Chat Available
Account login is required to start, please login to your account to proceed.